SKSKVista

Terms of Service

Last updated: 22 October 2026

These terms are an agreement between SKVISTA ("we", "us") and the business that signs up for SKVista ("you"). By creating an account or using the service, you agree to them.

1. The service

SKVista lets you set up AI agents that answer your customers by phone, website chat, SMS and WhatsApp, using knowledge you provide, and lets your team view and take over conversations.

2. Your account

  • You must provide accurate information and keep your login details secure.
  • You are responsible for activity in your account and for the people you invite to it.
  • You must be authorised to act for the business you sign up for.

3. Acceptable use

You agree not to use the service to:

  • send spam, unsolicited marketing, or messages to people who have not agreed to hear from you;
  • break any law, including telecom, consumer protection and data protection laws;
  • mislead people, impersonate others, or collect sensitive information without a lawful reason;
  • break the policies of the channels you use, including the WhatsApp Business Policy and Commerce Policy, and carrier rules for calls and SMS;
  • attempt to break, overload or reverse-engineer the service.

We may suspend accounts that break these rules.

4. WhatsApp and other channels

When you connect WhatsApp, you connect your own WhatsApp Business account and remain responsible for it, including Meta's fees for conversations, your display name, and following Meta's policies. Phone numbers, calls and SMS are subject to the providers' and carriers' rules.

5. Your content and your customers' data

You own the knowledge, instructions and conversations in your account. You give us permission to process them only to provide the service, as described in our Privacy Policy. You are responsible for having a lawful basis to contact your customers and for telling them how you handle their data.

6. AI-generated replies

AI agents can make mistakes. You are responsible for the knowledge you give them, for reviewing how they answer, and for having your team handle matters that need a person. Do not rely on AI agents for emergency, medical, legal or financial advice.

7. Plans, billing and limits

  • Paid plans are billed monthly in advance and renew automatically until cancelled.
  • Each plan has usage limits. When a limit is reached, that part of the service pauses until the next period or an upgrade.
  • Fees from third parties (for example Meta's WhatsApp conversation charges) are separate and billed by them.
  • You can cancel at any time; cancellation takes effect at the end of the current billing period.

8. Availability

We work to keep the service available but do not guarantee it will be uninterrupted. We may pause features or providers to protect the service or comply with the law.

9. Liability

To the extent the law allows, the service is provided "as is", and our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. We are not liable for indirect or consequential losses.

10. Ending the agreement

You can close your account at any time. We may end or suspend the service if you break these terms. After closure, we delete your data as described in the Privacy Policy.

11. Changes

We may update these terms. We will notify you of significant changes; continuing to use the service means you accept them.

12. Law and contact

These terms are governed by the laws of India, and the courts of Kolhapur, India have jurisdiction.

SKVISTA
Kolhapur, India
Email: contact-us@skvista.com