SKSKVista

Privacy Policy

Last updated: 22 October 2026

This policy explains how SKVISTA ("we", "us"), the operator of SKVista at skvista.com, collects, uses and protects information. SKVista is a service that lets businesses ("customers") use AI agents to answer their own customers ("end users") by phone, website chat, SMS and WhatsApp.

1. Our role

For information about our customers' accounts, we are the data controller. For messages, calls and other information about our customers' end users, we act on behalf of the customer (as a data processor) and use it only to provide the service to that customer.

2. Information we collect

  • Account information: name, email address, password (stored hashed), business name, phone numbers and settings.
  • Business content: knowledge the customer adds, such as website pages, documents, FAQs and agent instructions.
  • Conversation data: messages, chat transcripts, SMS and WhatsApp messages, call recordings and transcripts, and summaries exchanged between a customer's AI agent or team and their end users, together with the end user's name, phone number or email when provided.
  • WhatsApp data: when a customer connects a WhatsApp Business account, we receive messages sent to and from that account through the WhatsApp Business Platform (Meta), plus the phone number, display name and delivery status.
  • Usage and technical data: log data, device and browser information, and usage counts needed to run the service and apply plan limits.
  • Billing data: subscription details. Card payments are handled by our payment provider; we do not store full card numbers.

3. How we use information

  • To provide the service: let AI agents answer end users, show conversations to the customer's team, and hand conversations over to people.
  • To remember details that make later conversations helpful for that customer's end users (for example, a name or a preference), only within that customer's workspace.
  • To secure the service, prevent abuse, apply plan limits and provide support.
  • To bill customers and communicate about the service.

We do not sell personal information, and we do not use customers' or end users' data to advertise to them. We do not use one customer's data to serve another customer.

4. Service providers

We use trusted providers to run the service, under agreements that limit their use of the data:

  • Meta Platforms (WhatsApp Business Platform): sending and receiving WhatsApp messages.
  • OpenAI: generating AI replies, summaries and knowledge search.
  • Vapi: AI voice calls, speech recognition and voice synthesis.
  • Twilio: phone numbers, calls and SMS.
  • Firecrawl: reading web pages a customer adds to their knowledge base.
  • Stripe: subscription payments.
  • Hosting and database providers: storing and serving the application and data.

Some providers process data outside India. Where they do, we rely on their contractual and security commitments.

5. WhatsApp

When a business connects WhatsApp to SKVista, messages its customers send to that WhatsApp number are processed by our service so the business's AI agent and team can reply. We use WhatsApp data only to provide the service to that business and in line with Meta's WhatsApp Business policies. End users can reply STOP to turn off automatic replies; a business's team can still reply to them.

6. Security

We protect data with encryption in transit (HTTPS), encryption of sensitive credentials at rest (such as WhatsApp access tokens), access controls that keep each customer's data separate, and limited staff access. No system is perfectly secure; we will notify affected customers of a breach as required by law.

7. Retention

We keep account and conversation data while the customer's account is active. When a customer deletes data or closes their account, we delete it or make it anonymous within 30 days, except where we must keep it longer by law (for example, billing records).

8. Your choices and data deletion

  • Customers can view and delete contacts, conversations and knowledge in the app, disconnect WhatsApp and phone numbers, and ask us to close their account.
  • End users who contacted a business through SKVista can ask that business to access, correct or delete their information. You can also email us at contact-us@skvista.com; we will work with the business to handle your request.
  • To request deletion: email contact-us@skvista.com with the subject "Data deletion request", the phone number or email you used, and the business you contacted. We confirm and complete deletion within 30 days.

You may also have rights under India's Digital Personal Data Protection Act, 2023, and other applicable laws.

9. Children

The service is for businesses and is not directed at children under 18.

10. Changes

We may update this policy. We will change the date above and, for significant changes, notify customers by email or in the app.

11. Contact and grievance officer

SKVISTA
Kolhapur, India
Grievance officer: SKVISTA
Email: contact-us@skvista.com